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Vacancy Title


Customer Service Representative (CSR)


Division


Thermoplastics


Hours


Full Time


Contract Type


Permanent


Location


Office Based (Ashby-de-la-Zouch)


Duties & Responsibilities

1. 
Assist with the general running of the area team and help co-ordinate
activities relating to the following:

 


a)    


Accepting, processing and invoicing sales orders.


 


b)    


Providing support to the credit control function, including contacting
customers to progress payment, preparation for area credit meetings,
and, where appropriate, liaising with management to resolve issues.


 


c)    


Liaising with the transport team.


 


d)    


Liaising with the product teams with regard to material purchases,
stockholding and colour compound requirements.


 


e)    


Liaising with the external representatives on a day-to-day basis with
regard to sales, samples, quotations and general market information.


 


f)      


To keep accurate files and records supporting the external staff and
internal procedures within CRM system.

 

2.        
Provide support to the Area Sales team and work to improve
customer relations and systems in support of the business.

 

3.        
Liaise with customers with regard to sales orders, deliveries and
complaints.

           
     a)  
Chase existing business and lost business

 

4.        


Enter all quotations, samples and market information into given systems
(including ERP system and CRM) and liaise with other members of the
team, product managers, and the sales manager to follow these through to
their ultimate conclusion. 
This includes logging samples sent to customers and consistently
following these up and evaluating the effectiveness of sampling.


 


5.        
Work as a team to report on the area’s sales results at the end
of each month and discuss these results within sales meetings and
whenever required.




6
.        
Be flexible in respect of the company’s needs where
necessary,providing cover for absent colleagues and providing training
for new members of staff.

 

7.
       
Work to improve knowledge of the company’s products.

 

8.        
Report the occurrence of any non-conformance through CRM, using
Cases.

 


9.        
Assess the credit-worthiness of companies contacted and make
recommendations.


 

10.      
Represent the company in a professional manner at all times.

11.      
Occasional company travel may be required.


Salary Range


Competitive


Vacancy Closing Date


20/08/2021

Is this the role for you?

Customer Service Representative

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Discuss this role further or post your CV:

Call our careers team:
+44 (0)1530 432108

Send your CV to:

Careers Team
Plastribution Ltd.
Clinitron House
Excelsior Road
Ashby-de-la-Zouch
Leics.
LE65 1JG

Email:

Careers@plb.ltd

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